Shipping & Returns

Shipping & pickup

Orders may be picked up free of charge at our Mississauga location during office hours, or shipped within Canada. Shipping is added at checkout as a flat $15 handling rate; we will confirm the exact shipping cost when we process your order, and contact you before charging anything different.

Payment

We accept Interac e-Transfer (to info@deoliveirasystems.com) and payment at pickup. All prices are in Canadian dollars, tax included.

Returns & exchanges

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at 905-290-0758 with the details of the product and the defect. You may send the item to:

De Oliveira Hair Care Systems Inc.
2170 Stanfield Road, Mississauga, ON L4Y 1R5

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If so, we will replace the product or refund the purchase price using the original method of payment.